Contact & Support Center
Before contacting us, please check our Frequently Asked Questions (FAQs), which resolve many common issues.
For website, login, or payment issues
Contact Logikco (Technical Support).
For background checks, records, or report accuracy
Contact the Colorado Bureau of Investigation (CBI). Logikco cannot view, modify, or interpret criminal records.
Technical Support & Website Assistance (Logikco)
Contact Logikco for help accessing the website, managing your account, website errors, or troubleshooting online transactions.
| Support Type | Details |
|---|---|
| support@logikco.com (Use for after-hours support) | |
| Primary Phone | 303-228-5503 |
| Backup Phone Lines | 303-228-5500 860-678-5607 |
| Hours | Monday - Friday, 9:00 AM - 5:00 PM (Mountain Time) |
| Mailing Address |
Logikco LLC 330 Roberts Street, Suite 102 East Hartford, CT 06108 |
Note: You may leave a voicemail at any of the numbers above, and a team member will return your call promptly.
Criminal History & Record Questions (CBI)
Contact the Colorado Bureau of Investigation (CBI) with questions about criminal history reports, record accuracy, eligibility, or background check results.
| Support Type | Details |
|---|---|
| CDPS_CBI_Records_Check@state.co.us | |
| Primary Phone | 303-239-4208 |
| Hours | Monday - Friday, 7:30 AM - 5:00 PM (Mountain Time) |
| Mailing Address |
Colorado Bureau of Investigation 690 Kipling Street, Suite 3000 Lakewood, CO 80215 |
Payment & Declined Cards
If your credit card payment declines during an online transaction, please contact your credit card issuer or financial institution directly. Logikco and CBI cannot determine why your bank declined the card.